Complaints
If you are unhappy with any aspect of my service, please do let me know and I will do my best to address your concerns. You can also email the practice managers to discuss any concerns you may have with them. Osteopaths are statutorily regulated by the General Osteopathic Council which serves the public by informing them and dealing with questions, concerns or complaints they have regarding our services. Please visit their website for information and contact details at www.osteopathy.org.uk​​​
​
I am committed to protecting your data and privacy. The Type of Information I may collect:
I receive, collect and store any information you enter on my website or provide in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. If you book an appointment with me, the consultation will involve me collecting personally identifiable information (including name, email, and medical history) as per my duty of care as a statutorily regulated healthcare professional (see www.osteopathy.org.uk regarding duty of care). This data must be held securely for a minimum of 8 years - *please see further details at the foot of this page. In relation to your appointment, if you provide comments, feedback, service reviews, and recommendations this information may also be held for example on websites or on my google business page.
How I collect information:
When you visit the website, information related to cookies may be automatically collected as part of the functionality of the website
Why do I collect such information:
To maintain the functionality of the website and to generate non-personal statistical data and other aggregated and/or inferred Non-personal Information, which either I or Wix may use to provide and improve our respective services. To comply with any applicable laws and regulations
​
How I store, use, share and disclose site visitors' personal information:
This website is hosted on the Wix.com platform. Wix.com provides the online platform that allows me to advertise my services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do I communicate with you?
Once you contact me through the channels stated on this website, I will reply to you through to through one of those channels. I may contact you subsequently in relation to your management or for administrative purposes such as regarding fee payment or booking further appointments.
Which cookies does this website use?
To see which cookies are used on this website please visit https://support.wix.com/en/article/cookies-and-your-wix-site
Please consider that I do not collect personal information on this website for example in the form of appointment enquiries or payment transactions
If you do not want your data to be processed as detailed above:
Let me know by email at wjhwestwood@gmail.com
This privacy policy may be updated at any time, so please review it frequently
Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.
* If you are under my care, and you wish to obtain copies of your patient record:
You have the right to request a copy of any personal information that I hold about you and to have any inaccuracies corrected. Requests for disclosure of information in accordance with the provisions of the Data Protection Act should be made in writing to:
Mr W Westwood
Osteopath
16, Maybourne Grange
Turnpike Link
Croydon
CR0 5NH
I will ask for confirmation of identity before providing any personal information.